spinberPrivacy Policy

This page describes what we collect when you use spinber and how we keep that data protected. We at spinber take your privacy seriously and handle personal information according to applicable data protection standards in all jurisdictions where we operate.

When you create a spinber account, verify your identity, make deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet, or contact our support team, you share personal data with us. We use that data only for account management, fraud prevention, compliance reporting, and service improvement. We never sell your information to third parties for marketing purposes.

Our spinber platform processes data across multiple regions, and your information may be stored or processed outside your jurisdiction to support our service. We apply consistent security practices globally. This policy outlines your rights and our obligations regarding your data on spinber.

What Data We Collect on spinber

We collect different types of information depending on how you use spinber. During registration, we ask for your email address, phone number, full legal name, and date of birth. This information helps us create and secure your account.

To verify your spinber account and comply with anti-money-laundering regulations, we request government-issued identification (such as a passport, national ID, or driver's license) and proof of address (utility bill, rental agreement, or bank statement). We store these documents in encrypted databases separate from your account login credentials.

When you deposit funds on spinber via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or direct bank transfer from mobile banking, local payment, online payment, or e-wallet, we collect transaction records including the amount, date, time, and payment method. We do not store your full payment card or bank account numbers — instead, we use tokenization, which means payment information is converted to a unique code that cannot be reversed.

We record your activity on spinber — which games you play, your bets, your withdrawals, and your login history. This data helps us detect fraud, process your withdrawals, calculate your tier rank, and track promotional eligibility. We also track your interactions with our support team, including emails and in-app messages.

Note: We collect technical data such as your device type, browser, IP address, and internet service provider. This information helps us detect unauthorized access attempts and troubleshoot technical issues on spinber.

How We Use Your Data on spinber

Our primary use of your spinber data is account management and service delivery. We verify your identity to comply with legal requirements in jurisdictions where we operate, including Jakarta, Surabaya, Bandung, Medan, Semarang, and other supported regions. We process your deposits and withdrawals using your payment information. We calculate your weekly cashback, tier progression, referral rewards, and promotional eligibility based on your activity.

We use your data for fraud prevention and security. If we detect suspicious login attempts, unusual deposit patterns, or coordinated betting with other spinber accounts, we flag these for investigation and may request additional information or verification from you.

We share aggregated, anonymized data with payment processors and fraud-detection services to improve spinber's security and compliance. For example, we share anonymized transaction volume data with our payment partners to monitor system health. We do not share personally identifiable information with these services unless necessary to process your specific transaction.

We may disclose your spinber data to legal authorities if required by court order, regulatory investigation, or applicable law. We also comply with anti-money-laundering (AML) and know-your-customer (KYC) reporting requirements in all jurisdictions. Such disclosures are made only to the extent required by law.

Your Rights Regarding Your Data on spinber

You have the right to access your personal data held by spinber. To request access, contact our support team via email, and we will provide a copy of your stored information within 30 days. You also have the right to request correction of inaccurate data — for example, if your phone number or address is outdated, you can update it through your spinber account settings or ask our support team to correct it.

You have the right to request deletion of your personal data, subject to legal retention requirements. Some data must be retained for compliance with anti-money-laundering and fraud-prevention regulations — we will explain any retention obligations when you request deletion on spinber.

If you believe we have mishandled your data or violated your privacy rights, you may file a complaint with our support team first. If we cannot resolve the issue to your satisfaction, you may have the right to escalate your complaint to the data protection authority in your jurisdiction.

Data Retention: We retain your spinber account data as long as your account remains active. After account closure, we retain data for a retention period as required by applicable law — typically 5-7 years for anti-money-laundering compliance. We delete data sooner if legally permitted and you request deletion.

Cookies and Tracking on spinber

Our spinber platform uses cookies — small text files stored on your device — to remember your login session, preferences, and account information. Essential cookies allow spinber to function properly; without them, you would need to re-enter your login credentials every time you visit. Performance cookies help us understand how users interact with spinber, allowing us to identify and fix technical issues.

You can control cookies through your browser settings. Disabling cookies on spinber may affect functionality — for example, you may be logged out after each session. We recommend keeping essential cookies enabled for spinber to work properly.

We use analytics tools to track how spinber users navigate our platform, which games are most popular, and where technical problems occur. This information is aggregated and anonymized — it does not identify individual users. Analytics data helps us improve spinber's user experience and performance, particularly during events like Liga 1 tournaments or Piala Indonesia competitions.

Data Processors and International Transfer on spinber

We at spinber use third-party service providers to process your data, including payment processors, hosting providers, and customer support platforms. These processors act on our instructions and are bound by confidentiality agreements. They may access your data only to provide specific services to spinber.

Your spinber data may be transferred to and stored in countries outside your own jurisdiction. These countries may have different data protection standards than your home country. However, we apply consistent encryption, access controls, and security practices across all regions where we operate, regardless of local legal requirements.

If you are accessing spinber from the EU or a jurisdiction with strict data transfer restrictions, we ensure transfers comply with applicable regulations — for example, through Standard Contractual Clauses or other approved transfer mechanisms.

Contact Us About Privacy on spinber

If you have questions about how we handle your data on spinber, concerns about privacy, or requests to access, correct, or delete your information, contact our support team via email or in-app messaging. We aim to respond within 3-5 business days. For urgent privacy concerns, mark your message as "Privacy Request" to ensure it reaches our data protection team.

We may update this privacy policy from time to time to reflect changes in spinber's practices or applicable law. Material changes will be announced on our website at least 30 days before taking effect. Your continued use of spinber after that period indicates acceptance of the revised policy.

Access your data: Request a copy of your personal information by emailing our support team or using the data request form in your spinber account settings.
Correct your data: Update your phone number, address, or other personal details through your spinber account or request our team to make corrections.
Close your account: Close your spinber account anytime through account settings. Your data will be retained as required by law, then deleted according to our retention schedule.
Report a breach: If you suspect your spinber data has been compromised, contact our support team immediately.

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